As Organizational
Behavior isn't taught much at university, but personal skills are the
most requested skills for managers, I decided to improve
my skills within this area next.
I expect
this modul will help me in:
1. Improving quality and productivity
2. Improving customer service
3. Managing conflicts
4. Responding to globalization
5. Creating a positive &
sustainable company culture
Since I have
repeatedly conflicts with my father regarding the company's goals I'm
particularly interested in Chapter 4. Hopefully it will show me how to analyze
and handle conflicts in a better way.
